Refund & Cancellation Policy

We want your experience with NovaMentra to be transparent from the very first step. This policy explains how cancellations, rescheduling, and refunds are handled for our practice classes, masterclasses, and subject-based courses.

1. Before You Pay

Registering for a paid class does not charge you anything until you complete payment at checkout with PayPal, and free classes never charge you. You may withdraw a registration at any time before paying at no cost — cancel it from My Account or contact us at info@novamentra.com.

2. After You've Paid — Cancellation Window

Once you've paid, you can cancel any time up until 24 hours before your class starts for a full refund — no need to contact us. From My Account, find the registration and select "Cancel & Refund"; the refund is issued automatically, back to your original payment method, right away.

Within 24 hours of the class starting, self-service cancellation is no longer available. Contact us and we'll do our best to help, though a refund isn't guaranteed that close to the start time.

3. Rescheduling

If you can't make a session you've booked and paid for, you can move it yourself from My Account — free, with no new payment — up to 24 hours before it starts. A private 1:1 session moves to another open time on your tutor's calendar; a class moves to another date of the same class (same tutor and price) that still has a seat. Each booking can be moved up to twice this way. If there is no suitable time, or it is within 24 hours, contact us and we will do our best to find you one.

4. Class Cancellations by NovaMentra

If NovaMentra cancels a class (for example, due to insufficient enrollment or instructor unavailability), every registered student is refunded in full automatically, to the original payment method, and told by e-mail — you don't need to ask. We'll point you to alternative classes and sessions, and you are welcome to book one with the money you get back.

5. No-Shows

Failure to attend a class without prior notice is treated the same as a cancellation inside the 24-hour window, and is not eligible for a refund.

6. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, email us at info@novamentra.com with your full name, the class you registered for, and your request. We aim to respond to all refund requests within 2 business days.

7. Method of Refund

If you used a discount code, a refund is for the amount you actually paid. Refunds are issued through PayPal, back to the account or payment method used for the original payment. A self-service cancellation from My Account is refunded automatically and immediately; a refund we process by hand (for anything outside the 24-hour window, or a special case) is completed within a few business days. Either way, please allow a few extra days for it to show up on your bank or card statement.

8. Group & Custom Enrollments

Cancellation and refund terms for group, school, or organizational enrollments may differ and will be specified in the custom agreement provided for that enrollment.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your registration and payment will govern that specific enrollment unless we notify you of a change that applies retroactively for your benefit.

10. Questions?

If anything in this policy is unclear, or if your situation isn't covered above, please reach out — we handle refund requests thoughtfully and on a case-by-case basis whenever needed.

NovaMentra
Email: info@novamentra.com